Managing your healthcare has never been easier with the St. John Health Patient Portal. If you’ve received care at St. John’s Health in Jackson Hole, Wyoming, or at one of our physician practices since October 22, 2018, you have convenient access to your medical records and a suite of online tools designed to empower you in your healthcare journey.
Unlock a Range of Features with Your St. John Health Patient Portal:
The St. John Health Patient Portal is your secure online gateway to a wealth of health information and services, available 24/7 from the comfort of your home or on the go. With this portal, you can:
- Review Lab Results and Radiology Reports: Stay informed about your health status by easily viewing your lab results and radiology reports as soon as they are processed.
- Schedule and Manage Appointments: Request appointments with your St. John Health providers and keep track of your upcoming and past appointments all in one place.
- Request Prescription Refills: Conveniently request refills of your prescriptions, saving you time and ensuring you stay on track with your medications.
- Access Your Personal Health Record: Take control of your health history by viewing your comprehensive personal health record, giving you a complete picture of your care.
- Receive Health Reminders: Stay proactive about your health with timely reminders for upcoming appointments, recommended screenings, and other important health-related tasks.
- Communicate Securely with Your Provider: Send and receive secure messages with your St. John Health providers, allowing for efficient communication and quick answers to your non-urgent health questions.
- And Much More: Explore the full capabilities of the portal to discover additional features designed to simplify your healthcare management.
Access Your St. John Health Portal on the Go with the HealtheLife App
For ultimate convenience, the St. John Health patient portal is also accessible through the HealtheLife mobile app. This app brings the power of the portal to your fingertips, allowing you to stay connected to your health information wherever life takes you. Whether you’re at home, work, or traveling, the HealtheLife app ensures you’re always just a tap away from your medical records and communication tools. The app also facilitates easy and secure access for video visits with your St. John Health providers.
Download the HealtheLife app today for your iPhone or Android smartphone and experience seamless healthcare management on the go.
Alt text: Download the HealtheLife app from the Apple App Store for iOS devices to access the St. John Health patient portal.
Alt text: Get the HealtheLife app on Google Play for Android devices and manage your St. John Health patient portal.
Accessing Records from Previous Visits to St. John Health
If you need to access medical information from visits to St. John Health prior to October 22, 2018, you can still do so through our legacy portal links. Alternatively, you can easily request your medical records through our Health Information Management department. We are committed to ensuring you have access to your complete medical history with St. John Health.
Frequently Asked Questions About the St. John Health Patient Portal
We understand you may have questions about the St. John Health Patient Portal. Below are answers to some frequently asked questions to help you navigate and utilize the portal effectively.
Why is some of my health information missing from the portal?
While the St. John Health Patient Portal provides comprehensive access to your medical information, some items, such as diagnostic images like X-rays, MRIs, and CT scans, are not directly viewable on the portal itself. However, the interpretive reports for these images are available for your review. If you require access to these images or any other records you are unable to locate on the portal, please do not hesitate to contact our Health Information Management department at Health Information Management for assistance. They can guide you through the process of obtaining the specific records you need.
When will my lab results be viewable in the portal?
St. John Health is committed to providing you with timely access to your health information. Typically, your test results are posted to your patient portal within hours of being finalized by the lab. This prompt availability means you may see your results before your healthcare provider has had the opportunity to review them.
Important Note: We understand that seeing test results before speaking with your provider can sometimes cause anxiety. If you prefer to discuss your results with your provider first, we recommend waiting to view them in the portal until after your appointment or communication. Additionally, please remember to protect your privacy by carefully guarding your portal username and password, as anyone with this information will be able to access your health records, including test results, as soon as they are posted.
What are the advantages of using the new St. John Health Patient Portal?
The upgraded St. John Health Patient Portal offers a significant improvement in integrated care access. It consolidates your medical records from all services received at both St. John’s Health and St. John’s Physician Practices (after October 22, 2018) into one unified electronic medical record. This means you no longer need to navigate multiple portals to view your complete health history. Now, all your information from across the St. John Health system is conveniently accessible in a single, user-friendly platform.
How do I register for the St. John Health Patient Portal?
Signing up for the St. John Health Patient Portal is a straightforward process. During your registration at St. John’s Health, you will be asked to provide your email address and choose a security question and answer for account verification. Once this step is complete, we will send you an email invitation containing a secure link. Simply click on this link and follow the instructions to complete your enrollment and activate your portal account.
What are St. John’s Physician Practices?
St. John’s Physician Practices represents a network of medical clinics and healthcare providers affiliated with St. John Health. This medical group encompasses a range of clinics offering diverse specialties to serve your healthcare needs.
What should I do if I did not receive my email invitation to the portal during my registration?
If you did not receive your email invitation to the St. John Health Patient Portal during your registration process, the first step is to check your email spam or junk folder, as the invitation may have been filtered there. If you are still unable to locate the invitation, please contact your St. John’s provider office directly. You can also call our general help line at 307-739-7501 for assistance with your invitation or any other portal-related questions. Our team is ready to help ensure you gain access to your patient portal.
Can I enroll a family member, such as my spouse or child, in the portal?
Yes, parents or legal guardians can enroll for portal access on behalf of children under the age of 18. This enrollment typically occurs during the registration process. It’s important to note that in accordance with patient privacy regulations, portal access for a child will automatically be revoked when they reach the age of 18.
For accessing the health information of another adult, such as a spouse, the adult patient must first complete an Authorization to Release Medical Information form. This form can be obtained by emailing [email protected].
Are patient portal accounts available for minors under 18 years of age?
Generally, St. John Health does not offer patient portal accounts directly to minors under the age of 18, unless they are legally emancipated. An emancipated minor who wishes to enroll for a portal account can do so by providing a state-issued identification card along with valid legal documentation verifying their emancipated status. Acceptable documents include a marriage certificate, military ID, or court documents related to emancipation.
Is there a mobile-friendly version of the HealtheLife portal?
Yes, the HealtheLife app, developed by Cerner Corp, serves as the mobile-friendly version of your St. John Health Patient Portal. To download the app, simply search for “HealtheLife” in your smartphone’s App Store (Apple App Store for iPhones or Google Play Store for Android devices). This app provides a streamlined and convenient mobile experience for accessing your portal features.
