Planning a visit to John Muir Medical Center in Walnut Creek? Whether you’re visiting a patient or seeking services yourself, understanding the hospital’s guidelines can make your experience smoother and more comfortable. This guide provides essential information about entrance and parking, visiting hours, check-in procedures, visitor responsibilities, and amenities at John Muir Hospital.
Navigating to John Muir Hospital: Entrance and Parking
The primary entrance to John Muir Hospital Walnut Creek is conveniently located off La Casa Via, accessible from Ygnacio Valley Road. For those driving, the parking garage is situated just off La Casa Via, offering 24-hour parking for patients and visitors. The parking garage address is 133 La Casa Via. For added convenience, complimentary valet parking is available near the main entrance of the medical center. This service is particularly helpful for those who may have mobility challenges or are in a hurry.
John Muir Hospital Visiting Hours: Ensuring Rest and Recovery
General visiting hours at John Muir Hospital are from 9:00 AM to 9:00 PM. These hours are designed to balance the needs of patients for rest and recovery with the desire for family and friends to offer support. It’s important to note that specific units or departments within John Muir Hospital may have slightly different guidelines, including variations in visiting hours. For example, units such as Labor & Delivery, Mother Baby, Pediatrics, and the Pediatric Intensive Care Unit (PICU) often have specialized visiting hours to best accommodate the unique needs of patients and their families in these areas. Upon arrival at the specific unit, hospital staff will orient patients and visitors to any unit-specific guidelines that may apply. Before entering a room marked “No Visitors” or “Isolation,” visitors are required to check in with the Clinical Supervisor or Charge Nurse. This ensures the safety and well-being of all patients and prevents any disruption to necessary medical care. For detailed visitation hours and guidelines specifically for Women’s & Children’s Services, please refer to the visitation hours and guidelines for Women’s & Children’s Services.
Visitor Check-In and Badging at John Muir Medical Center
To ensure the security and safety of patients and staff, all visitors to John Muir Hospital are required to check in at the entry desks. During the check-in process, visitors will need to present a government-issued identification card. If visitation is approved, each visitor will receive a John Muir Health visitor badge. This badge must be worn visibly at all times throughout the duration of the visit. Should a visitor misplace their badge, it is essential to obtain a replacement badge from the designated entrance where visitor badges are distributed. The visitor badge also specifies the unit or area within the hospital that the visitor is authorized to access. Visitors are requested to remain within the designated unit as indicated on their badge to maintain hospital security protocols and patient privacy.
Visitor Responsibilities at John Muir Hospital: Promoting a Healing Environment
Visitors play a vital role in supporting patients’ recovery. To ensure a safe and healing environment for everyone at John Muir Hospital, visitors are asked to adhere to certain responsibilities. It is crucial to refrain from visiting if you are feeling unwell. This includes exhibiting symptoms of infection, fever, cold, diarrhea, or vomiting. Maintaining a respectful and considerate demeanor is also expected. Visitors should refrain from any inappropriate, loud, or threatening behavior. Visitation is not permitted while intoxicated or under the influence of substances. Appropriate attire, including shoes and a shirt, is required at all times. It is important to respect the patient’s treatment and care plan. Visitors should not provide any care, treatment, food, or fluids to the patient without explicit physician orders. Verbal or physical abuse, aggression, or violence will not be tolerated.
For the safety and security of all, certain items are prohibited within John Muir Hospital. These prohibited items include:
- Weapons of any kind, such as firearms, knives, Tasers, and pepper spray.
- Metal items including razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, and metal hair clips.
- Tobacco or vaping products of any kind, including e-cigarettes.
- Non-approved food or beverages, both alcoholic and non-alcoholic, and any perishable items brought from outside the hospital.
- Drug paraphernalia, such as pipes and bongs.
- Non-hospital prescribed medications, including marijuana products.
- Drugs not ordered by a licensed physician.
- Fire ignition sources, such as lighters and matches.
- Flammable items.
- Bottles of any type.
Violations of these visitor responsibilities and prohibited items policy may result in consequences such as revocation of visiting privileges, the execution of a Behavior Agreement in consultation with Patient Engagement, or involvement of law enforcement if necessary.
Guidelines for Visitation by Minors and Infants at John Muir Hospital
John Muir Hospital welcomes visitation by minors and infants under specific guidelines designed to protect both the young visitors and patients. When bringing a child to visit, ensure that the child does not show any outward signs of illness. Continuous adult supervision is required for all minor visitors. An adult, other than the patient, must be present with the child at all times. Children must not be left unattended anywhere within the medical center. It is important to ensure that children behave in a manner that promotes a safe and healing environment for everyone. Please bring children directly to the patient’s room and avoid allowing them to remain in waiting rooms. In certain situations, visitation by minors or infants may be discouraged if the patient’s condition or treatment has the potential to cause emotional distress to the child.
Thank you for your cooperation and understanding in adhering to these guidelines, which are in place to ensure a positive and safe experience for all patients and visitors at John Muir Hospital.
Amenities at John Muir Hospital: Vista Cafe and Muir Galleria Gift Shop
John Muir Hospital offers amenities to enhance the comfort and convenience of visitors and patients. The Vista Cafe, located on the first floor, provides a range of dining options.
Vista Cafe Hours:
- Open Daily: 6:30 AM to 3:00 PM and 4:00 PM to 7:00 PM
- Hot Breakfast: 6:30 AM to 9:00 AM
- Hot Lunch: 11:00 AM to 2:00 PM
- Hot Dinner: 4:00 PM to 7:00 PM
The Muir Galleria Gift Shop offers a selection of gifts, reading materials, and personal care items.
Muir Galleria Gift Shop:
- Hours: 10:00 AM to 4:00 PM daily, when volunteers are available
- Gift Shop Phone: (925) 947-5255
For more information about the gift shop, you can visit the Muir Galleria Gift Shop page.
