Maintaining your health and wellness is a partnership, and at St. John’s Health, we are committed to providing you with the tools you need to actively participate in your healthcare journey. The St. John’s Patient Portal serves as your secure, online hub for managing your health information and communicating with your healthcare providers. If you’ve visited St. John’s Health in Jackson Hole, Wyoming, or one of our affiliated physician practices since October 22, 2018, your medical records are readily accessible through this convenient portal.
Unlock a Range of Features with Your St. John’s Patient Portal:
The St. John’s Patient Portal empowers you to take control of your health information with ease and efficiency. Here are some of the key features available at your fingertips:
- Effortlessly View Lab Results and Radiology Reports: Stay informed about your health status by accessing your lab results and radiology reports as soon as they are processed.
- Seamless Appointment Management: Request appointments, view upcoming appointments, and keep your healthcare schedule organized all in one place.
- Prescription Refill Requests Made Simple: Submit requests for prescription refills directly through the portal, saving you time and ensuring medication adherence.
- Comprehensive Personal Health Record at Your Fingertips: Access your consolidated personal health record, providing a complete overview of your medical history within the St. John’s Health system.
- Proactive Health Reminders: Receive timely health reminders to help you stay on track with preventative care and recommended screenings.
- Secure Communication with Your Healthcare Team: Send and receive secure messages with your providers, fostering better communication and enabling timely responses to your health concerns.
- And Much More: Explore the portal to discover additional features designed to enhance your patient experience and streamline your healthcare management.
Stay Connected with the HealtheLife Mobile App
In today’s mobile-first world, accessing your health information on the go is more important than ever. The St. John’s Patient Portal extends its convenience to your mobile device through the HealtheLife app. This user-friendly app, developed by Cerner Corp, ensures you remain connected to your health information wherever life takes you.
Download the HealtheLife app to:
- Access all the features of the web-based portal on your smartphone or tablet.
- Receive notifications and stay updated on your health information.
- Securely access and join your video visits with your providers.
Take a more active role in your health management by downloading the HealtheLife app today for both iPhone and Android devices.
Alt Text: Download the HealtheLife app for iOS from the Apple App Store, enhancing your St. John’s Patient Portal access on iPhones and iPads.
Alt Text: Get the HealtheLife app on Google Play for Android devices, enabling seamless access to your St. John’s Patient Portal on Android smartphones and tablets.
Accessing Records from Previous Visits
For medical records from visits to St. John’s Health before October 22, 2018, you can still access your information through our legacy portals. Alternatively, you can easily request your medical records through our dedicated Health Information Management department. We are committed to ensuring you have access to your complete medical history.
Frequently Asked Questions About the Patient Portal
To help you navigate the St. John’s Patient Portal effectively, we’ve compiled a list of frequently asked questions:
Why is some of my medical information missing from the portal?
While the St. John’s Patient Portal provides a comprehensive overview of your health information, certain types of records are not directly available through the portal. Specifically, diagnostic images such as X-rays, MRIs, and CT scans are not displayed. However, the interpretive reports associated with these images are accessible.
If you require access to diagnostic images or any other records not readily found on your portal, please don’t hesitate to contact our Health Information Management department. They will be happy to assist you in obtaining the specific records you need.
How quickly will my lab results appear in the portal?
At St. John’s Health, we understand the importance of timely access to your lab results. Therefore, we strive to post your test results to your St. John’s Patient Portal within hours of their finalization. This rapid posting means you may have access to your results even before your healthcare provider has had the opportunity to review them.
We want to emphasize that while we provide prompt access, you have the option to wait to view your results until you have had a chance to discuss them with your provider. This personal choice ensures you feel comfortable and informed when reviewing your health information. Additionally, please remember to safeguard your portal login credentials, as anyone with your username and password will be able to view your results as soon as they are posted.
What are the advantages of using this new patient portal system?
The St. John’s Patient Portal represents a significant enhancement in how you can access and manage your healthcare information at St. John’s Health. The primary benefit of this new system is consolidated access to your electronic medical record. Whether you receive services at St. John’s Health hospital or at any of our St. John’s Physician Practices (after October 22, 2018), all your information is now conveniently available in one unified portal. This eliminates the need to navigate multiple systems and provides a holistic view of your healthcare journey within the St. John’s Health network.
How do I create an account for the St. John’s Patient Portal?
Enrolling in the St. John’s Patient Portal is a straightforward process, typically initiated during your registration at St. John’s Health. As part of the registration, you will be asked to provide your preferred email address and select a security question and answer for account recovery. Following registration, we will send you an email invitation containing a secure link. Simply click on this link to complete the enrollment process and activate your portal account.
What are St. John’s Physician Practices?
St. John’s Physician Practices is our network of affiliated clinics, bringing together a diverse group of medical specialists and primary care providers. This medical group includes the following clinics, dedicated to serving the healthcare needs of our community: (List of clinics is intentionally omitted as it was not provided in the original text and would require external research. If needed, this section can be expanded with a list of St. John’s Physician Practices).
What should I do if I didn’t receive my email invitation to the portal during my registration?
If you did not receive your St. John’s Patient Portal email invitation after registration, we recommend first checking your email spam or junk folder. Sometimes automated emails can inadvertently be filtered into these folders. If you are unable to locate the invitation email, please contact your St. John’s provider’s office directly. They can resend the invitation. Alternatively, for general inquiries or assistance with the portal, you can call our dedicated support line at 307-739-7501.
Can I enroll in the portal for my spouse, child, or another family member?
Yes, parents or legal guardians can request portal access for children under the age of 18. This access can be granted during the registration process. It’s important to note that in accordance with privacy regulations, portal access for minors will automatically be revoked when the child reaches the age of 18.
For accessing the health information of another adult, such as a spouse or other family member, the adult must first complete an “Authorization to Release Medical Information” form. This form can be obtained by emailing [email protected].
Are patient portal accounts available for minors under 18 years of age?
Generally, St. John’s Patient Portal accounts are not offered directly to minors under the age of 18, unless they are legally emancipated. Emancipated minors who wish to enroll must provide a state-issued identification card along with valid documentation verifying their emancipated status. Acceptable documents include a marriage certificate, military ID, or court documents.
Is there a mobile-friendly version of the HealtheLife portal available?
Yes! The HealtheLife app, provided by Cerner Corp, serves as the mobile version of your St. John’s Patient Portal. To download the app, simply search for “HealtheLife” in your smartphone’s App Store (Apple App Store or Google Play Store). This app provides a convenient and secure way to manage your health information from your mobile device.
