St. John’s Health is dedicated to providing you with accessible and convenient healthcare services. Understanding the importance of managing your health information efficiently, we offer the St. John Patient Portal. This secure online portal empowers you to take control of your health journey by providing easy access to your medical records and facilitating seamless communication with your healthcare providers. If you’ve visited St. John’s Health in Jackson Hole, Wyoming, or any of our physician practices since October 22, 2018, the patient portal is your central hub for managing your health information.
Key Features of the St. John Patient Portal
The St. John Patient Portal is designed with you in mind, offering a range of features to simplify healthcare management:
- View Lab Results and Radiology Reports: Stay informed about your health status by easily accessing your lab results and radiology reports as soon as they are processed. This timely access allows you to proactively monitor your health and be prepared for discussions with your healthcare provider.
- Request and Manage Appointments: Take the hassle out of scheduling and managing your appointments. Through the portal, you can conveniently request new appointments, view upcoming appointments, and keep track of your appointment history.
- Request Prescription Refills: Running low on your medication? Submit prescription refill requests directly through the patient portal, saving you time and ensuring you have the medications you need.
- Access Your Personal Health Record: Your comprehensive personal health record is at your fingertips. Review your medical history, diagnoses, medications, allergies, and more, all in one secure location. This detailed record helps you stay organized and informed about your overall health.
- Receive Health Reminders: Stay on top of your preventative care with health reminders delivered directly to your portal. These reminders can help you remember upcoming appointments, recommended screenings, and other important health-related tasks.
- Securely Message Your Provider: Need to ask a question or follow up on a previous visit? The secure messaging feature allows you to communicate directly with your healthcare providers and their office staff. This secure channel ensures your health information remains private while facilitating convenient communication.
- And More: The St. John Patient Portal is continuously evolving to offer even more features and enhance your patient experience. Explore the portal to discover all the tools available to help you manage your health effectively.
Accessing Your Portal on the Go: The HealtheLife App
For ultimate convenience, the St. John Patient Portal is also available as a mobile app. Download the HealtheLife app to access your health information anytime, anywhere. Whether you are at home, at work, or traveling, the mobile app keeps you connected to your health records. The HealtheLife mobile app is available for both Apple and Android smartphones, ensuring seamless access for all users. Furthermore, the app provides secure and easy access for your video visits, making virtual appointments more convenient than ever.
Download the app for your iPhone or Android smartphone today.
Alt text: HealtheLife app available on the Apple App Store, download now.
Alt text: HealtheLife app available on Google Play for Android, get it on Google Play.
Accessing Records from Previous Visits (Legacy Portals)
If you need to access medical information from visits to St. John’s Health before October 22, 2018, you can still do so through our legacy portals. Alternatively, you can easily request your medical records through our Health Information Management department. We are committed to ensuring you have access to your complete medical history.
Frequently Asked Questions (FAQ) About the Patient Portal
To help you navigate the St. John Patient Portal, we’ve compiled a list of frequently asked questions:
Why is some information missing from the portal, like diagnostic images?
While the St. John Patient Portal provides access to a wide range of medical information, some items, such as diagnostic images like X-rays, MRIs, and CT scans, are not directly available on the portal. However, the interpretive reports for these images are accessible. If you require access to the actual images or any other records not found on your portal, please contact our Health Information Management department for assistance.
When will my lab results be viewable on the patient portal?
St. John’s Health is committed to providing you with timely access to your health information. Typically, your test results are posted to your patient portal within hours of being finalized by the lab. This quick turnaround means you may see your results before your healthcare provider has had a chance to review them. If you prefer to discuss your results with your provider first, please wait to view them on the portal. Remember to protect your privacy by being cautious about sharing your portal username and password, as anyone with this information can access your results as soon as they are posted.
What are the advantages of using this new patient portal system?
The upgraded patient portal offers a significant benefit: it consolidates your medical information from all services received at St. John’s Health and St. John’s Physician Practices (after October 22, 2018) into a single electronic medical record. This unified system means all your health information within the St. John’s Health network is conveniently available in one place, providing a comprehensive view of your healthcare journey.
How do I sign up and enroll in the new patient portal?
Enrolling in the St. John Patient Portal is a straightforward process. During your registration at St. John’s Health, you will be asked to provide your email address and choose a security question and answer for account verification. After registration, you will receive an email invitation containing a secure link to complete your enrollment and activate your portal account.
What are St. John’s Physician Practices? Which clinics are included?
St. John’s Physician Practices represents a network of medical clinics and their healthcare providers affiliated with St. John’s Health. This medical group encompasses various clinics, including but not limited to primary care, specialty care, and surgical services. For a complete and up-to-date list of included clinics and their providers, please refer to the St. John’s Health website or contact us directly.
What should I do if I did not receive my email invitation to the portal?
If you didn’t receive your portal invitation email after registering, please first check your email spam or junk folder, as the invitation may have been filtered there. If you still cannot locate the invitation, please contact your St. John’s provider’s office directly to request a second invitation. Alternatively, you can call our general inquiry line at 307-739-7501 for assistance with your portal access.
Can I enroll and manage patient portal accounts for my family members?
Yes, parents or legal guardians can request portal access to their children’s accounts if they are under 18 years of age. This access can be requested during the registration process. Please note that in accordance with privacy regulations, parental/guardian access is automatically revoked when the child turns 18. To access the health information of another adult, such as a spouse, the adult patient must complete an “Authorization to Release Medical Information” form. This form can be obtained by emailing [email protected].
Are patient portal accounts available for teenagers and minors under 18?
Generally, St. John’s Health does not offer patient portal accounts directly to minors under the age of 18, unless they are legally emancipated. Emancipated minors who require portal access can enroll after providing a state-issued ID and valid legal documentation verifying their emancipated status, such as a marriage certificate, military ID, or court documents.
Is there a mobile-friendly version of the HealtheLife patient portal?
Yes, the HealtheLife app, developed by Cerner Corp, serves as the mobile version of your St. John’s patient portal. To download the app, simply search for “HealtheLife” in your smartphone’s App Store (Apple App Store or Google Play Store). The app provides a user-friendly mobile interface to access all the features of the patient portal on your smartphone or tablet.
We hope this information clarifies the benefits and features of the St. John Patient Portal. Utilize this valuable tool to actively participate in your healthcare and stay connected with St. John’s Health. For any further questions or assistance, please do not hesitate to contact us.
