Exterior view of East Baltimore Medical Center (EBMC), highlighting its role as a trusted community healthcare center.
East Baltimore Medical Center (EBMC) stands as a pillar of healthcare in the East Baltimore community, providing accessible and high-quality medical services to residents. While it was formerly known and trusted as a Johns Hopkins Community Physicians practice, EBMC transitioned to become a Federally-Qualified Health Center under the Baltimore Medical System (BMS) on June 4, 2020. This change signifies an evolution aimed at strengthening community healthcare while maintaining the excellent standards patients have come to expect.
This transition means that East Baltimore Medical Center is now part of a larger network of community-focused healthcare centers under Baltimore Medical System. Crucially, for patients, the hallmarks of EBMC remain unchanged: you can continue to receive the same exceptional medical care at the familiar location at 1000 E. Eager Street, Baltimore, MD 21202, and with the same dedicated healthcare providers you trust.
Continuity of Care: Same Location, Same Providers, Same Great Care
The core message for patients is one of reassurance and continuity. East Baltimore Medical Center’s commitment to providing excellent healthcare remains steadfast. Patients can find comfort in knowing that their healthcare journey will continue seamlessly.
- Same Location: EBMC remains at its convenient location in East Baltimore, ensuring continued accessibility for the community it serves.
- Same Providers: The dedicated team of physicians and healthcare professionals who have been serving the community are still at EBMC, providing the same compassionate and expert care.
- Same Great Care: The quality of medical care that patients have associated with both Johns Hopkins Community Physicians and East Baltimore Medical Center remains the top priority. The transition to Baltimore Medical System enhances the center’s ability to serve the community through expanded resources and a strengthened focus on community health.
Baltimore Medical System and Johns Hopkins Medicine joint branding logo, representing the collaboration and history.
Accessible and Convenient Healthcare Services
East Baltimore Medical Center is designed to be a patient-centered practice, offering a range of services with convenience and accessibility in mind.
Practice Hours and Appointment Information
EBMC offers convenient operating hours to accommodate patient schedules:
Monday – Friday: 8:00 a.m. to 5:00 p.m.
To schedule an appointment, please call 410-522-9800. The appointment scheduling line is open during extended hours for your convenience:
- Monday – Thursday: 7:00 a.m. to 6:00 p.m.
- Friday: 7:00 a.m. to 5:00 p.m.
Please note that the Care Plus Clinic, which previously offered walk-in care, is currently operating by appointment only due to COVID-19 related precautions. Please call to schedule your appointment to ensure you receive timely care.
Patient Convenience and Support Services
EBMC is committed to removing barriers to healthcare access by providing several convenience and support services:
- Free Parking: On-site free parking is available for ease of access to the center.
- On-site Financial Counseling: Navigating healthcare costs can be challenging. EBMC offers on-site financial counseling to help patients understand their options.
- Sliding-Fee Scale: To ensure healthcare affordability, EBMC provides sliding-fee options to eligible patients, making quality care accessible to everyone in the community. More information about sliding fee eligibility can be found here.
- Telehealth Visits: Embracing modern healthcare delivery, EBMC offers both telehealth video and telephone visits, providing flexibility and convenience for patients to connect with their providers from the comfort of their homes.
Telehealth Services: Video and Telephone Visits
East Baltimore Medical Center prioritizes patient safety and convenience by offering telehealth options. Both video and telephone visits are available, allowing you to consult with your healthcare provider remotely when appropriate.
Video Visit Instructions
Video visits offer a face-to-face consultation experience from the comfort of your home. To prepare for a successful video visit, please follow these steps:
- eCheck-In: Complete the eCheck-In process through your MyChart account at least 24 hours, and up to 7 days, before your appointment. This includes verifying your insurance, medications, and allergies, and completing necessary forms like the Telemedicine Acknowledgment form.
- Test Your Video and Audio: Use the “Test Your Video” button in MyChart to ensure your camera and microphone are working properly. Follow the instructions specific to whether your visit is browser-based or uses the Polycom app.
- Day of Video Visit: Log in to MyChart at least 15 minutes before your appointment. Ensure you are in the state where your provider is licensed. The green ‘Start Video Visit’ button will appear 30 minutes prior to your scheduled time.
Tips for a Successful Video Visit:
- Choose a well-lit, private space for your consultation.
- Dress comfortably and appropriately for a video consultation.
- Ensure your video and audio are turned on and functioning.
- Prepare a list of topics to discuss with your provider beforehand.
Telephone Visit Instructions
Telephone visits are a convenient alternative when a video visit is not feasible or preferred.
On the day of your Telephone Visit:
- Be available 15 minutes before your scheduled appointment time.
- Ensure your phone is charged and has good reception if using a cell phone.
- Your provider’s office will call you at your scheduled time.
Tips for a Successful Telephone Visit:
- Be in a private space where you can comfortably discuss personal medical information.
- Have a list of discussion points ready.
For technical assistance with video visits, please call the Johns Hopkins Telemedicine technical support line at 667-208-6100. For MyChart account assistance, call 855-389-6928. Additional resources on telemedicine are available on the Hopkins Medicine Telemedicine website.
Continuing a Tradition of Community Healthcare
East Baltimore Medical Center, while now part of the Baltimore Medical System, proudly carries forward its legacy of providing exceptional healthcare services to the East Baltimore community, building upon its foundations as a trusted Johns Hopkins Community Physicians practice. The center remains dedicated to ensuring that patients receive the highest quality medical care, conveniently and accessibly. Whether you are a current patient or new to the community, EBMC is here to serve your healthcare needs. Schedule your appointment today by calling 410-522-9800.
