Navigating a hospital visit can be stressful, and at John Muir Medical Center in Concord, California, we aim to make your experience as smooth and comfortable as possible. Whether you’re visiting a loved one or seeking care, understanding the guidelines and amenities available will help ensure a positive visit. This guide provides essential information about visiting John Muir Medical Center Concord, focusing on key details for patients and their families.
Getting to John Muir Medical Center Concord: Parking and Entrance
Finding the right entrance and parking is the first step in your visit. The main entrance of John Muir Medical Center Concord is conveniently located off Almond Avenue. For easy access, patient and visitor parking is available in our dedicated lot, offering 82 spaces. To accommodate all visitors, additional parking is also accessible behind the medical center, adjacent to the Emergency Department entrance. This alternate parking area can be reached via Park Ave.
To help you navigate upon arrival, we have enhanced signage throughout the parking areas. Additionally, an attendant is stationed at the main entrance parking lot to provide directions and maps if needed, guiding you to the most convenient parking space for your visit.
John Muir Medical Center Concord Visiting Hours
We understand the importance of family and friends in patient recovery. John Muir Medical Center Concord welcomes visitors during designated hours to support our patients’ well-being.
General Visiting Hours: 9:00 AM to 9:00 PM daily
Please be aware that specific units or departments may have slightly different guidelines, including visiting hours that may vary from the general hours. Unit or department staff will inform patients and visitors of any specific guidelines upon arrival. It’s always best to check with the Clinical Supervisor or Charge Nurse before entering rooms marked “No Visitors” or designated for “Isolation” to ensure you comply with any necessary protocols.
Visitor Check-In and Badging at John Muir Medical Center Concord
For the safety and security of our patients and staff, John Muir Medical Center Concord requires all visitors to check in and obtain a visitor badge.
Visitor Check-In Procedure:
- Upon arrival, all visitors must check in at the entry desks located at designated entrances.
- Please present a government-issued identification card for verification.
- If visitation is approved, you will receive a John Muir Health visitor badge.
Wearing Your Visitor Badge:
- Visitors are required to wear the John Muir Health visitor badge visibly at all times throughout their visit.
- If your badge is lost during your visit, please obtain a replacement badge from the entrance where visitor badges are provided.
- Your visitor badge is specific to the unit or area you are authorized to visit. Please adhere to the designated areas indicated on your badge.
Visitor Responsibilities at John Muir Medical Center Concord
To maintain a healing and respectful environment for all patients, visitors at John Muir Medical Center Concord are expected to adhere to certain responsibilities. Your cooperation is greatly appreciated.
Visitor Guidelines:
- Health and Wellness: Please refrain from visiting if you are feeling unwell, exhibiting symptoms of infection, fever, cold, diarrhea, or vomiting. Protecting our patients is our priority.
- Conduct: Inappropriate, loud, or threatening behavior is not permitted. Please maintain a respectful and considerate demeanor at all times.
- Substance Use: Visiting while intoxicated or under the influence of any substances is prohibited.
- Attire: Please wear appropriate attire, including shoes and a shirt, during your visit.
- Patient Care: Respect the patient’s treatment and care plan. Do not provide any care, treatment, food, or fluids to the patient without explicit orders from the physician.
- Respectful Interactions: Verbal or physical abuse, aggression, or violence will not be tolerated.
- Prohibited Items: For the safety and well-being of everyone, certain items are not permitted within the facility.
Prohibited Items List:
- Weapons: Weapons of any kind are prohibited, including firearms, knives, Tasers, and pepper spray.
- Metal Items: Metal objects that could pose a risk are not allowed, such as razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, and metal hair clips.
- Tobacco and Vaping Products: All tobacco and vaping products, including e-cigarettes, are prohibited on hospital grounds.
- Outside Food and Beverages: Non-approved food or beverages, alcoholic or non-alcoholic, and any perishable items from outside the hospital are not permitted.
- Drug Paraphernalia: Items such as pipes and bongs are prohibited.
- Non-Prescribed Medications: Medications not prescribed by a hospital physician, including marijuana products, are not allowed.
- Illegal Drugs: Drugs not ordered by a licensed physician are prohibited.
- Fire Ignition Sources: Lighters, matches, and other fire ignition sources are not permitted.
- Flammable Items: Flammable materials are prohibited.
- Bottles: Bottles of any type are not allowed.
Consequences of Violations:
Failure to comply with visitor responsibilities may result in:
- Revocation of visiting privileges.
- Implementation of a Behavior Agreement in consultation with Patient Engagement.
- Involvement of Law Enforcement if necessary.
Visitation by Minors and Infants at John Muir Medical Center Concord
John Muir Medical Center Concord welcomes visits from minors and infants under specific guidelines to ensure a safe and healing environment for all.
Guidelines for Minors and Infants:
- Child’s Health: Ensure that the child does not exhibit any signs of illness before visiting.
- Adult Supervision: A responsible adult, other than the patient, must accompany and supervise the child at all times. Children cannot be left unattended anywhere in the Medical Center.
- Child’s Behavior: The child’s behavior must promote a safe and healing environment at all times.
- Direct Route: Please bring the child directly to the patient’s room and avoid allowing them to remain in waiting rooms.
- Patient Condition: Visitation by minors or infants may be discouraged if the patient’s condition or treatment may cause emotional distress to the child.
Amenities at John Muir Medical Center Concord
John Muir Medical Center Concord offers amenities to enhance the comfort and convenience of patients and visitors.
Diablo Cafe
For your dining needs, the Diablo Cafe is located on the first floor of the Concord Campus, conveniently next to the Gift Shop.
Diablo Cafe Hours:
- Breakfast: 7:00 AM to 10:00 AM, Daily
- Lunch: 11:15 AM to 2:00 PM, Daily
- Dinner: 5:00 PM to 6:45 PM, Weekdays
Gift Shop
The Gift Shop at John Muir Medical Center Concord offers a variety of items for patients and visitors. It is located on the first floor of the Concord Campus.
Gift Shop Hours:
- Monday to Friday: 9:30 AM to 1:30 PM (when volunteers are available)
- Saturday and Sunday: Closed
Gift Shop Phone: (925) 674-2161
For more information about the Gift Shop, please visit our Gift Shop page.
Thank you for your understanding and compliance with these guidelines as you visit John Muir Medical Center Concord. Your cooperation helps us maintain a safe, comfortable, and healing environment for all our patients. We appreciate you choosing John Muir Health.
