Visiting John Muir Medical Center, Walnut Creek: Your Comprehensive Guide

Planning a visit to John Muir Medical Center in Walnut Creek? Knowing the essential details beforehand can make your experience smoother and more comfortable. This guide provides you with comprehensive information about parking, visiting hours, check-in procedures, and visitor responsibilities at this leading healthcare facility.

Entrance and Parking at John Muir Medical Center

Navigating to John Muir Medical Center, Walnut Creek is straightforward. The main entrance is conveniently located off La Casa Via, accessible from Ygnacio Valley Road. For those driving, the parking garage entrance is also off La Casa Via, providing 24-hour parking for patients and visitors. The parking garage address is 133 La Casa Via.

To enhance your convenience, complimentary valet parking services are available near the main entrance of the medical center. This service offers a seamless start to your visit, especially helpful for those who may have mobility concerns or are in a hurry.

John Muir Medical Center Visiting Hours

John Muir Medical Center welcomes visitors between 9:00 AM and 9:00 PM. These standard visiting hours are designed to accommodate both patients’ rest and the opportunity for loved ones to offer support.

However, it’s important to note that specific units or departments may have slightly different guidelines. For example, units such as Labor & Delivery, Mother Baby, Pediatrics, and the Pediatric ICU may have tailored visiting hours to best suit the needs of their patients and families. Upon arrival at the specific unit, staff will provide patients and visitors with detailed orientation, including any variations in visiting hours. Always check with the Clinical Supervisor or Charge Nurse before entering rooms marked “No Visitors” or “Isolation” to ensure you are following the necessary protocols.

Visitor Check-In and Badging Procedures

To ensure the safety and security of patients and staff, John Muir Medical Center requires all visitors to check in upon arrival. Every visitor must present a government-issued identification card at the entry desks. Once visitation is approved, you will receive a John Muir Health visitor badge.

It is mandatory to wear this visitor badge visibly at all times during your visit. Should you misplace your badge, please obtain a replacement from the designated entrance where visitor badges are distributed. The badge will specify the unit or area you are authorized to visit, and we ask that you adhere to this designation.

Visitor Responsibilities for a Safe Environment

As a visitor at John Muir Medical Center, your cooperation in maintaining a safe and healing environment is greatly appreciated. We kindly request that you adhere to the following responsibilities:

Health and Hygiene: Please refrain from visiting if you are feeling unwell, particularly if you have symptoms of infection, fever, cold, diarrhea, or vomiting.
Conduct: Maintain respectful behavior. Inappropriate, loud, or threatening behavior is not permitted.
Substance Use: Visiting while intoxicated or under the influence of any substance is prohibited.
Attire: Please wear appropriate attire, including shoes and a shirt.
Patient Care: Respect the patient’s treatment and care plan. Do not provide any care, treatment, food, or fluids without explicit physician orders.
Respectful Interaction: Refrain from any form of verbal or physical abuse, aggression, or violence.

To further ensure safety, certain items are prohibited within the facility. These include:

Weapons: Weapons of any kind, such as firearms, knives, Tasers, and pepper spray.
Metal Items: Metal objects that could pose a risk, including razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, and metal hair clips.
Tobacco and Vaping Products: All tobacco and vaping products, including e-cigarettes.
Outside Food and Beverages: Non-approved food or beverages (alcoholic or non-alcoholic), and perishable items from outside the hospital.
Drug Paraphernalia: Items such as pipes and bongs.
Non-Prescribed Medications: Non-hospital prescribed medications, including marijuana products.
Unprescribed Drugs: Drugs not ordered by a licensed physician.
Fire Ignition Sources: Lighters, matches, and similar items.
Flammable Items: Any flammable materials.
Bottles: Bottles of any type.

Consequences of Policy Violations

Failure to comply with these visitor guidelines may lead to:

Revocation of visiting privileges.
Implementation of a Behavior Agreement in consultation with Patient Engagement services.
Involvement of law enforcement if necessary.

Guidelines for Visitation by Minors and Infants

John Muir Medical Center welcomes visitation by minors and infants under specific conditions:

Child’s Health: Ensure the child exhibits no signs of illness.
Adult Supervision: A responsible adult (other than the patient) must accompany and supervise the child at all times. Children cannot be left unattended anywhere in the Medical Center.
Behavior: The child must behave in a manner that promotes a safe and healing environment for all.
Direct Route: Bring the child directly to the patient’s room and avoid allowing them to remain in waiting areas.
Patient Condition: Visitation by minors or infants may be discouraged if the patient’s condition or treatment might be emotionally distressing for the child.

Dining at Vista Cafe

For visitors seeking refreshment, the Vista Cafe at John Muir Medical Center offers a variety of options.

Hours:

Open daily from 6:30 AM to 3:00 PM and 4:00 PM to 7:00 PM

Meal Times:

Hot Breakfast: 6:30 AM to 9:00 AM
Hot Lunch: 11:00 AM to 2:00 PM
Hot Dinner: 4:00 PM to 7:00 PM

Location: First floor

Muir Galleria Gift Shop

The Muir Galleria Gift Shop provides a selection of gifts, reading material, and personal care items.