Planning a visit to John Muir Health Walnut Creek Medical Center? We aim to make your visit as smooth and comfortable as possible. This guide provides essential information about parking, visiting hours, check-in procedures, and guidelines to ensure a safe and healing environment for everyone.
Getting to John Muir Health Walnut Creek Medical Center: Entrance and Parking
Navigating to the Walnut Creek Medical Center is straightforward. The main entrance is located off La Casa Via, accessible from Ygnacio Valley Road.
Parking Garage:
For convenient parking, turn into the parking garage directly off La Casa Via. Our garage is open 24/7, providing ample parking for patients and visitors. The parking garage address is 133 La Casa Via.
Valet Parking:
For added convenience, complimentary valet parking service is available near the main entrance of the medical center. This service offers a quicker and easier way to access the facility.
Visitor Hours at John Muir Health Walnut Creek Medical Center
We welcome visitors and understand the importance of their support for our patients. Standard visiting hours are from 9:00 AM to 9:00 PM.
Department-Specific Hours:
Please be aware that some units or departments may have specific visiting hour guidelines that differ from the general hours. These areas include, but are not limited to:
- Labor & Delivery
- Mother Baby Unit
- Pediatrics
- Pediatric ICU
Unit staff will inform patients and visitors of any specific guidelines upon arrival. Always check with the Clinical Supervisor or Charge Nurse before entering rooms marked “No Visitors” or “Isolation” to ensure patient safety and privacy.
For detailed visitation hours and guidelines for Women’s & Children’s Services, please refer to the visitation hours and guidelines for Women’s & Children’s Services.
Visitor Check-In and Badges
To maintain a secure environment, all visitors are required to check in upon arrival.
Check-In Procedure:
- Proceed to the entry desks located at the main entrances.
- Present a government-issued photo identification card.
- Upon successful check-in, you will receive a John Muir Health visitor badge.
Visitor Badge Policy:
- Visitor badges must be worn visibly at all times while in the medical center.
- If your badge is lost, please obtain a replacement from the entry desk where badges are issued.
- Visitors are permitted to visit only the unit or area specified on their badge.
Visitor Responsibilities at John Muir Health Walnut Creek Medical Center
To ensure a healthy and respectful environment for patients and staff, we ask all visitors to adhere to the following responsibilities:
- Health and Hygiene: Please refrain from visiting if you are feeling unwell, especially if you have symptoms of infection, fever, cold, diarrhea, or vomiting.
- Conduct: Maintain appropriate behavior. Loud, disruptive, or threatening behavior is not permitted.
- Substance Use: Visiting while intoxicated or under the influence of substances is prohibited.
- Attire: Please wear appropriate attire, including shoes and a shirt.
- Patient Care: Respect the patient’s treatment and care plan. Do not provide any care, treatment, food, or fluids without explicit physician orders.
- Respectful Interaction: Refrain from any form of verbal or physical abuse, aggression, or violence.
Prohibited Items for Visitor Safety
For the safety and well-being of everyone at John Muir Health Walnut Creek Medical Center, the following items are strictly prohibited:
- Weapons: Weapons of any kind, including firearms, knives, Tasers, and pepper spray.
- Metal Items: Metal objects that could pose a risk, such as razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, and metal hair clips.
- Tobacco and Vaping Products: All tobacco and vaping products, including e-cigarettes.
- Outside Food and Beverages: Non-approved food or beverages, alcoholic or non-alcoholic, and any perishable items from outside the hospital.
- Drug Paraphernalia: Items such as pipes and bongs.
- Non-Prescribed Medications: Non-hospital prescribed medications, including marijuana products.
- Unordered Drugs: Drugs not ordered by a licensed physician.
- Fire Ignition Sources: Lighters, matches, and other fire ignition sources.
- Flammable Items: Any flammable materials.
- Bottles: Bottles of any type.
Consequences of Violations
Failure to comply with these visitor guidelines may result in:
- Revocation of visiting privileges.
- Implementation of a Behavior Agreement in consultation with Patient Engagement.
- Involvement of Law Enforcement if necessary.
Guidelines for Minor and Infant Visitors
We welcome visits from children under specific guidelines to ensure their safety and the well-being of our patients:
- Health of the Child: Ensure the child does not show any signs of illness.
- Adult Supervision: A responsible adult (other than the patient) must supervise the child at all times. Children must not be left unattended anywhere in the Medical Center.
- Child’s Behavior: The child’s behavior should contribute to a safe and healing environment.
- Direct Visits to Patient Room: Bring the child directly to the patient’s room and avoid waiting rooms.
- Discouragement of Visits: Visitation by minors or infants may be discouraged if the patient’s condition or treatment could be emotionally distressing for the child.
Thank you for your cooperation and understanding of these guidelines, which help us maintain a safe, comfortable, and healing environment at John Muir Health Walnut Creek Medical Center.
Dining at Vista Cafe
For your convenience, the Vista Cafe located on the first floor offers a variety of dining options.
Vista Cafe Hours:
- Open Daily: 6:30 AM to 3:00 PM and 4:00 PM to 7:00 PM
- Hot Breakfast: 6:30 AM to 9:00 AM
- Hot Lunch: 11:00 AM to 2:00 PM
- Hot Dinner: 4:00 PM to 7:00 PM
Location: First Floor
Muir Galleria Gift Shop
The Muir Galleria Gift Shop offers a selection of gifts, flowers, and personal items.
Muir Galleria Gift Shop Hours:
- 10:00 AM to 4:00 PM daily, when volunteers are available
Gift Shop Phone: (925) 947-5255
