Staying connected is crucial in college, and your John Jay Webmail account is your official channel for all college-related communications. Whether you’re a student, faculty member, or staff, understanding how to access and manage your webmail is essential. This guide will walk you through everything you need to know about John Jay webmail.
Understanding Your John Jay Email Address
Your John Jay email address is automatically generated upon enrollment or hiring and serves as your primary professional online identity within the college community. The format varies slightly depending on your role:
-
Faculty & Staff: Your email address is structured using the first initial of your first name followed by your full last name, all within the
@jjay.cuny.edudomain. For example, if your name is John Doe, your email would be[email protected]. -
Students: Student email addresses are created using your first name followed by a dot and your last name, also within the
@jjay.cuny.edudomain. For instance, Jane Doe’s student email would be[email protected].
Accessing Your John Jay Webmail Account
John Jay Webmail is a web-based platform, meaning you can access your email from any internet-connected device, whether you are on campus or at home. To access your account, simply:
- Visit the John Jay Webmail login page by clicking here. This link will take you directly to the login portal for students, faculty, and staff.
- Enter your username and password when prompted. Your username is the part of your email address before the
@jjay.cuny.edu.
Remember to always log out of your webmail account when you are finished, especially if using a public computer.
Managing Your John Jay Webmail Password
You have the flexibility to change your initial password at any time for security reasons. It’s a good practice to update your password periodically.
If you need to reset your password due to expiration or if you’ve forgotten it, John Jay College provides a convenient Password Reset site.
- Visit the Password Reset site.
- Follow the on-screen instructions to register or reset your password. Registering in advance is highly recommended as it allows you to reset your password yourself without needing to contact the helpdesk should you forget it or if it expires.
Should you encounter any difficulties registering or resetting your password, the DoIT Helpdesk is available to assist you.
Need Help? Contact the DoIT Helpdesk
For any issues related to your John Jay email account, including access problems or password resets, the DoIT (Division of Information Technology) Helpdesk is your primary resource. You can reach them through the following channels:
- Telephone: Call them at (212) 237-8200.
- Email: Send your inquiries to [email protected].
- Self-Service Portal: For online assistance and to submit help tickets, visit the Help Desk Self-Service portal.
- In-Person (Students): Students can also visit the Main Lab in room 1404 North Hall during regular business hours for hands-on assistance.
The DoIT Helpdesk is available seven days a week, with hours from 8 AM to 10 PM Monday to Friday, and 8 AM to 6 PM on weekends, except on public holidays.
Utilizing your John Jay Webmail account effectively ensures you stay informed and connected with the John Jay College community. Make sure to check it regularly for important updates and communications.
