For all members of the John Jay College community, having access to your college email is essential for communication and staying informed. This guide provides you with all the necessary information regarding your John Jay email address, password management, and how to access your account effectively. Whether you are faculty, staff, or a student, understanding your Email John Jay system is crucial for seamless connectivity within the college.
Understanding Your John Jay Email Address
Your John Jay email address is automatically generated and follows a simple format, making it easy to remember and share. The structure varies slightly depending on whether you are faculty/staff or a student.
For Faculty and Staff
Faculty and staff email John Jay addresses are structured using the first initial of your first name followed by your full last name. For example, if your name is John Doe, your email address would be [email protected]. This consistent format ensures clear identification and communication across departments.
For Students
Student email John Jay addresses are created using your first name followed by a dot and your last name. Using the same example, a student named Jane Doe would have the email address [email protected]. This format helps distinguish student accounts while maintaining a simple and recognizable structure.
Managing Your John Jay Email Account: Username and Password
To access your email John Jay account, you will need your username and password. These credentials act as your key to accessing all college-related communications and resources online.
Username Information
Your username is the part of your email address before the “@jjay.cuny.edu”. For faculty and staff, it’s the first initial of your first name and your last name (e.g., jdoe). For students, it’s your first name followed by a dot and your last name (e.g., jane.doe).
Password Management and Reset
Initially, you are assigned a password. For security reasons, you have the option to change this assigned password at any time. It is highly recommended to personalize your password to ensure account security.
If you forget your password or if it has expired, John Jay College provides a self-service password reset tool. By visiting the Password Reset site, you can quickly reset your password without needing to contact the helpdesk directly. Registering for this service in advance is a proactive step that saves time and ensures you can regain access to your email John Jay account promptly.
For immediate assistance with password issues or if you encounter problems registering for the password reset service, you can contact the DoIT Helpdesk at (212) 237-8200. Students can also visit the Main Lab in room 1404 North Hall during business hours for in-person support.
Accessing Your John Jay Email
You can access your email John Jay account from virtually any device with an internet connection. The college utilizes a web-based email platform, allowing you to check your email from home, campus, or anywhere in the world.
Web Access
To access your email John Jay via the web, simply visit https://webmail.jjay.cuny.edu/owa. This link is your gateway to the John Jay webmail system. From there, you will be prompted to enter your username and password to log in and access your inbox. The John Jay email system uses Sun Microsystem iPlanet, incorporating virus protection and spam filtering to ensure a secure and efficient email experience.
Remember to always log out of your email John Jay account when you are finished, especially when using public or shared computers, to protect your information.
Help and Support
John Jay College is committed to providing support for all your technology needs. If you have any questions or encounter any issues with your email John Jay account, the DoIT Helpdesk is your primary resource. You can reach them by phone at 212-237-8200 or by email at [email protected]. For self-service options and further assistance, you can also visit their Help Desk Self-Service portal. The DoIT Helpdesk is available seven days a week, with extended hours during weekdays, to ensure you receive the support you need.
By understanding these guidelines, you can effectively manage and utilize your email John Jay account for all your academic and professional communications within the John Jay College community.
