Managing your health just got easier with the St. John Portal, your secure online gateway to accessing your medical records and communicating with your healthcare providers at St. John’s Health in Jackson Hole, Wyoming. If you’ve visited St. John’s Health or one of our physician practices since October 22, 2018, the St. John Portal is your central hub for staying informed and engaged in your healthcare journey.
The St. John Portal empowers you to take control of your health information with a range of convenient features:
- Effortlessly View Lab Results and Radiology Reports: Stay informed about your health status by accessing your lab results and radiology reports as soon as they are finalized.
- Manage Appointments with Ease: Request, schedule, and keep track of your upcoming appointments, all within the portal.
- Prescription Refill Requests at Your Fingertips: Skip phone calls and easily request prescription refills directly through the portal.
- Comprehensive Personal Health Record: Access your complete personal health record to stay on top of your medical history.
- Receive Timely Health Reminders: Stay proactive with your health through automated health reminders delivered directly to your portal.
- Securely Message Your Provider: Communicate with your healthcare provider through secure messaging for non-urgent questions and updates.
- And Much More! Explore the full range of features designed to simplify your healthcare management.
Accessing Your St. John Portal on Mobile with the HealtheLife App
For ultimate convenience, the St. John Portal is also accessible through the HealtheLife app, bringing your health information to your fingertips wherever you are. Available for both iPhone and Android smartphones, the HealtheLife app provides secure and easy access to all the portal features, including seamless connectivity for video visits with your providers. Stay connected, stay informed, and play a more active role in your health management by downloading the app today.
Download the HealtheLife app for your devices:
Accessing Your Medical Records from Previous Visits
Need to access medical records from visits before October 22, 2018? You can still access your information through our legacy portal links. Alternatively, you can easily request your medical records through our dedicated medical records request service.
Frequently Asked Questions about the St. John Portal
To help you navigate the St. John Portal, we’ve compiled a list of frequently asked questions:
Why is some of my medical information missing from the portal?
While the St. John Portal provides comprehensive access to your medical information, some diagnostic images, such as X-rays, MRIs, and CT scans, are not directly viewable on the portal. However, the interpretive reports for these images are available. If you require access to these images or any other records not found on your portal, please contact our Health Information Management department for assistance at Health Information Management.
How quickly will my lab results be available in the St. John Portal?
St. John’s Health is committed to providing you with timely access to your health information. Typically, your test results are posted to your St. John Portal within hours of being finalized. Please be aware that this means you may see your results before your healthcare provider has had the opportunity to review them.
Important Note: If you prefer to discuss your results with your provider before viewing them, you may choose to wait. It is crucial to protect your privacy by being cautious about sharing your portal username and password, as anyone with this information will be able to access your results as soon as they are posted.
What are the key benefits of using the new St. John Portal?
The upgraded St. John Portal offers a significant advantage by providing access to your unified electronic medical record for all services received at St. John’s Health and St. John’s Physician Practices after October 22, 2018. This means all your health information from across the St. John’s Health system is now conveniently consolidated in one easily accessible location.
How do I sign up for the St. John Portal?
Enrolling in the St. John Portal is a simple process. During your next registration at St. John’s Health, you will be asked to provide your email address and choose a security question and answer. Following registration, you will receive an email invitation containing a secure link to complete your enrollment and activate your account.
What are St. John’s Physician Practices?
St. John’s Physician Practices represents a network of medical clinics and healthcare providers affiliated with St. John’s Health. This medical group includes a variety of clinics and specialists dedicated to providing comprehensive care within the St. John’s Health system.
What should I do if I didn’t receive my email invitation to the St. John Portal after registration?
If you have registered but haven’t received your St. John Portal email invitation, please first check your email spam or junk folder, as the invitation may have been filtered there. If you are unable to locate the invitation, please contact your St. John’s provider’s office directly to request a second invitation. For general questions or assistance, you can also call 307-739-7501.
Can I enroll my spouse, child, or other family member in the St. John Portal?
Yes, parents or legal guardians of children under 18 years of age can request portal access to their child’s account during the registration process. However, in accordance with privacy regulations, this access will automatically be revoked when the child reaches the age of 18.
For accessing the health information of another adult, the adult must first complete an Authorization to Release Medical Information. This form can be obtained by emailing [email protected].
Are St. John Portal accounts available for minors under 18 years of age?
Generally, St. John Portal accounts are not offered directly to minors under the age of 18 unless they are legally emancipated. Emancipated minors who wish to enroll can do so by providing a state-issued ID along with valid documentation confirming their emancipated status, such as a marriage certificate, military ID, or court documents.
Is there a mobile-friendly version of the HealtheLife portal for St. John’s Portal access?
Yes! The HealtheLife app, developed by Cerner Corp, serves as the mobile version of your St. John Portal. To download the app, simply search for “HealtheLife” in your smartphone’s App Store (Apple App Store or Google Play Store). This app provides full access to your portal features on your mobile device.
