For students, faculty, and staff at John Jay College, your email account is a central hub for communication and important updates. Understanding how to access and manage your John Jay Email is essential for staying connected with the college community. This guide will walk you through everything you need to know about your John Jay email account.
Understanding Your John Jay Email Address
Your John Jay email address is automatically generated upon enrollment or employment. The format differs slightly between faculty/staff and students:
- Faculty & Staff: Your email address will follow the format of your first initial followed by your full last name, and the domain
@jjay.cuny.edu. For example, if your name is John Doe, your email address would be<[email protected]>. - Students: Student email addresses are structured as
[email protected]. For a student named Jane Doe, the email address would be<[email protected]>.
These standardized formats ensure that everyone within the John Jay community can easily identify and communicate with each other.
Accessing Your John Jay Email
John Jay College’s email system is web-based, allowing you to access your inbox from any computer with an internet connection. Whether you are on campus, at home, or traveling, you can easily check your John Jay email.
To access your email, simply visit the John Jay webmail portal by clicking here. This link is your gateway to accessing your emails, calendar, and other features associated with your account. You will be prompted to enter your username and password to log in. This web-based platform is powered by Sun Microsystem iPlanet and includes virus protection and spam filtering to ensure a secure and efficient email experience.
It is crucial to remember to log out of your email account when you are finished, especially when using a public or shared computer, to protect your privacy and account security.
Managing Your John Jay Email Password
Your password is your key to accessing your John Jay email and network account. You are initially assigned a password, but you have the flexibility to change it at any time. It is recommended to change your password periodically for security reasons.
If you need to reset your password because it has expired or you have forgotten it, John Jay College provides a convenient Password Reset site. Registering for the Password Reset service is a straightforward process and will empower you to reset your password yourself without needing to contact the Helpdesk. Simply navigate to the Password Reset site and follow the on-screen instructions to register and reset your password.
For any issues encountered during the password reset registration or process, the DoIT Helpdesk is readily available to assist you.
Need Help? Contact the DoIT Helpdesk
If you experience any difficulties with your John Jay email account, password, or access, the DoIT (Division of Information Technology) Helpdesk is your primary resource for support.
You can reach the DoIT Helpdesk through multiple channels:
- Telephone: Call them at (212) 237-8200 for immediate assistance.
- Email: Send your inquiries to [email protected].
- In-Person: Students can visit the Main Lab in room 1404 North Hall during business hours for hands-on support.
- Self-Service Portal: Explore the Help Desk Self-Service for FAQs and solutions to common issues.
The DoIT Helpdesk is committed to providing comprehensive support to the John Jay community. Their operating hours are extensive, covering 7 days a week: Monday – Friday from 8 AM to 10 PM, and Saturday & Sunday from 8 AM to 6 PM, except on public holidays.
Utilizing your John Jay email account effectively is vital for your academic and professional journey at John Jay College. By understanding your email address format, access methods, password management, and support resources, you can ensure seamless communication and stay informed about important college updates and announcements.
