Accessing your health information has never been easier with the St. John’s Health Patient Portal. Specifically designed for patients of St. John’s Health in Jackson Hole, Wyoming, and its physician practices since October 22, 2018, this secure online portal empowers you to take control of your healthcare journey.
Key Features of Your Patient Portal
The St. John’s Health Patient Portal is your comprehensive tool for managing your health information online. It offers a range of convenient features designed to streamline your healthcare experience:
- Effortlessly View Lab Results and Radiology Reports: Stay informed about your health status by accessing your lab results and radiology reports directly through the portal. No more waiting for mail or phone calls; your results are available to you quickly and securely online.
- Request and Manage Appointments with Ease: Take the hassle out of scheduling and managing your appointments. The patient portal allows you to request new appointments, view upcoming appointments, and even reschedule or cancel appointments if needed, all at your convenience.
- Conveniently Request Prescription Refills: Running low on medication? Submit prescription refill requests directly through the portal, saving you time and phone calls to the office.
- Access Your Comprehensive Personal Health Record: Your personal health record is at your fingertips. Review your medical history, medications, allergies, and more, all in one secure location. This comprehensive view helps you stay organized and informed about your health.
- Receive Timely Health Reminders: Stay on top of your preventative care with automated health reminders. The portal can notify you about upcoming appointments, recommended screenings, and other important health-related tasks.
- Securely Communicate with Your Healthcare Provider: Have a question for your provider? Send and receive secure messages directly through the patient portal. This feature allows for convenient communication without the need for phone calls for non-urgent matters.
- And Much More: The St. John’s Health Patient Portal is continuously being updated with new features and functionalities to enhance your patient experience. Explore the portal to discover all the tools available to help you manage your health effectively.
Access Your Health Information on the Go with the HealtheLife Mobile App
For even greater convenience, the St. John’s Health Patient Portal is also accessible through the HealtheLife mobile app. This app brings the power of the portal to your smartphone or tablet, ensuring you stay connected to your health information wherever life takes you. Download the HealtheLife app to enjoy secure and easy access to your portal features, including video visit access, right from your mobile device. Take a more active role in managing your health with the HealtheLife app.
Download the HealtheLife app today for your iPhone or Android device:
alt=”HealtheLife App on Apple App Store: Download now for iPhone”
alt=”HealtheLife App on Google Play Store: Get it on Android”
Accessing Your Medical History from Previous Visits
Need to access medical records from visits to St. John’s Health before October 22, 2018? You can still access this information through our legacy portals. Alternatively, you can easily request your medical records directly from St. John’s Health.
Frequently Asked Questions About the Patient Portal
To help you navigate the St. John’s Health Patient Portal, we’ve compiled a list of frequently asked questions:
Why is some of my health information missing from the portal?
While the patient portal provides a comprehensive view of your health information, some data, such as diagnostic images like X-rays, MRIs, and CT scans, are not directly viewable within the portal. However, the interpretive reports for these images are available. For assistance in accessing these records or any other information you cannot locate on the portal, please contact the Health Information Management department.
How soon will my lab results be available in the portal?
St. John’s Health is committed to providing you with timely access to your health information. Your lab results are typically posted to your patient portal within hours of being finalized by the lab. This quick access means you may see your results before your healthcare provider has had a chance to review them.
Important Note: If you prefer to review your lab results with your provider, you may choose to wait before viewing them on the portal. Also, remember to protect your privacy by carefully managing your portal username and password, as anyone with this information can access your health data as soon as it is posted.
What are the advantages of using the new patient portal?
The St. John’s Health Patient Portal offers a significant improvement in managing your healthcare information. The primary benefit is unified access to your electronic medical record for all services received at St. John’s Health and St. John’s Physician Practices after October 22, 2018. This means all your health information from across the St. John’s Health system is conveniently consolidated in one secure location.
How do I sign up for the St. John’s Health Patient Portal?
Enrolling in the patient portal is simple. During your next registration process at St. John’s Health, you will be asked to provide your email address and choose a security question and answer. Following registration, you will receive an email invitation containing a secure link to complete your enrollment and activate your account.
What are St. John’s Physician Practices?
St. John’s Physician Practices represents a network of medical clinics and healthcare providers affiliated with St. John’s Health. This medical group includes various clinics and specialists dedicated to providing comprehensive care within the St. John’s Health system.
What should I do if I did not receive my email invitation to the portal?
If you did not receive your portal invitation email after registration, please first check your email spam or junk folder, as the invitation may have been filtered there. If you still cannot locate the invitation, please contact your St. John’s provider’s office directly to request a second invitation. For general questions or assistance with the portal, you can also call 307-739-7501.
Can I enroll my spouse, child, or another family member in the portal?
Yes, parents or legal guardians of children under 18 years of age can request portal access to their child’s health information during the registration process. Please note that in accordance with privacy regulations, parental access is automatically revoked when the child turns 18. To access the health information of another adult, that individual must complete an Authorization to Release Medical Information form. This form can be obtained by emailing [email protected].
Are patient portal accounts available for teenagers or minors under 18?
St. John’s Health does not typically offer patient portal accounts directly to minors under the age of 18, unless they are legally emancipated. Emancipated minors who wish to enroll must provide a state-issued ID along with valid legal documentation confirming their emancipated status, such as a marriage certificate, military ID, or court documents.
Is there a mobile-friendly version of the HealtheLife portal?
Yes! The HealtheLife app, developed by Cerner Corp, is specifically designed to connect you to your St. John’s Health Patient Portal from your smartphone. Simply search for “HealtheLife” in your smartphone’s App Store (Apple App Store or Google Play Store) to download and install the app for convenient mobile access.
