Planning a visit to John Muir Health in Concord? Knowing the essential details beforehand can make your experience smoother and more comfortable. This guide provides comprehensive information about parking, visiting hours, check-in procedures, visitor responsibilities, and amenities like the Diablo Cafe and Gift Shop at John Muir Health Concord.
Navigating Parking and Entrance at John Muir Health Concord
Upon arrival at John Muir Health, Concord Medical Center, you’ll find the main entrance conveniently located off Almond Avenue. The primary parking area offers 82 dedicated spaces for patients and visitors. To ensure ease of access, especially during peak hours, John Muir Health provides clear signage and a helpful attendant stationed at the main entrance parking lot. This attendant is available to guide you, provide directions, and offer a map if needed, particularly if the main lot is full.
For additional parking options, visitors can utilize the parking area situated behind the medical center. This alternate parking is adjacent to the Emergency Department entrance and is accessible via Park Ave. This ensures that even during busy times, ample parking is available for everyone needing to access John Muir Health Concord.
Alt: Main entrance of John Muir Health Concord Medical Center, showing signage and entrance for visitors.
John Muir Health Concord Visiting Hours
John Muir Health Concord welcomes visitors between 9:00 a.m. and 9:00 p.m. daily. These standard visiting hours are designed to accommodate both patients’ rest and the opportunity for loved ones to provide support.
It’s important to note that specific units or departments within John Muir Health Concord may have slightly different guidelines, including visiting hours that may vary from the general 9 a.m. to 9 p.m. timeframe. Upon arrival at the relevant unit, staff will orient patients and their visitors to any specific guidelines applicable to that area. Always check with the Unit/Department staff, or the Clinical Supervisor/Charge Nurse before entering a room marked “No Visitors” or “Isolation” to ensure compliance with any special protocols.
Visitor Check-In and Badging Procedures
To ensure the safety and security of patients and staff, John Muir Health Concord requires all visitors to check-in upon arrival. The visitor check-in process is straightforward and helps maintain a secure environment within the medical center.
Every visitor must check in at the designated entry desks located at the main entrances. As part of the check-in procedure, visitors are required to present a government-issued identification card. Upon successful check-in and if visitation is approved, visitors will receive an official John Muir Health visitor badge.
Wearing Your Visitor Badge: It is mandatory for all visitors to wear the John Muir Health visitor badge visibly at all times throughout their visit. This badge serves as identification and ensures that staff can easily recognize authorized visitors. If a visitor happens to lose their badge during their visit, they are required to obtain a replacement badge from the designated entrance where visitor badges are issued. Visitors should also adhere to the unit or area specified on their visitation badge, ensuring they remain within the designated locations during their time at John Muir Health Concord.
Understanding Visitor Responsibilities at John Muir Health Concord
To promote a healthy and healing environment for all patients, John Muir Health Concord has established visitor responsibilities that all guests are expected to adhere to. These guidelines are in place to ensure the well-being of patients, staff, and other visitors.
Health and Conduct:
- Stay Home if Sick: Visitors who are feeling unwell, exhibiting symptoms of infection, fever, cold, diarrhea, or vomiting, are requested to refrain from visiting. This helps prevent the spread of illness within the healthcare setting.
- Maintain Respectful Behavior: Inappropriate, loud, or threatening behavior is not permitted. Visitors are expected to conduct themselves respectfully at all times.
- No Intoxication: Visiting while intoxicated or under the influence of substances is prohibited.
- Appropriate Attire: Visitors should wear appropriate attire, including shoes and a shirt, at all times within John Muir Health Concord.
Respecting Patient Care:
- Treatment and Care Plans: Visitors must respect the patient’s treatment and care plan. Providing care, treatment, food, or fluids to a patient without a physician’s order is not allowed.
- No Abuse or Violence: Verbal or physical abuse, aggression, or violence will not be tolerated.
Prohibited Items:
For the safety and security of everyone at John Muir Health Concord, certain items are prohibited within the facility. These prohibited items include:
- Weapons: Weapons of any kind, including firearms, knives, Tasers, and pepper spray.
- Metal Items: Metal objects that could pose a risk, such as razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, and metal hair clips.
- Tobacco and Vaping Products: All forms of tobacco and vaping products, including e-cigarettes.
- Outside Food and Beverages: Non-approved food or beverages, both alcoholic and non-alcoholic, and any perishable items brought from outside the hospital.
- Drug Paraphernalia: Items associated with drug use, such as pipes and bongs.
- Non-Prescribed Medications: Non-hospital prescribed medications, including marijuana products.
- Unprescribed Drugs: Drugs that have not been ordered by a licensed physician.
- Fire Ignition Sources: Items that can start fires, such as lighters and matches.
- Flammable Items: Any flammable materials.
- Bottles: Bottles of any type are not permitted.
Consequences of Violations:
Failure to comply with visitor responsibilities and guidelines may result in consequences, including:
- Revocation of Visiting Privileges: Visiting privileges may be revoked for those who violate the guidelines.
- Behavior Agreement: A Behavior Agreement may be implemented in consultation with Patient Engagement to address and manage inappropriate behavior.
- Law Enforcement Involvement: In cases of serious violations, law enforcement may be involved.
Guidelines for Visitation by Minors and Infants
John Muir Health Concord welcomes visitation by minors and infants under specific guidelines to ensure a safe and positive environment for everyone.
- Child’s Health: Ensure that the child visiting does not exhibit any signs of illness.
- Adult Supervision: A responsible adult, other than the patient, must accompany and supervise the child at all times. Children are not permitted to be left unattended within the Medical Center.
- Child’s Behavior: Ensure that the child behaves appropriately and in a manner that promotes a safe and healing environment for patients and staff.
- Direct to Patient Room: Bring the child directly to the patient’s room and avoid allowing them to remain in waiting areas.
- Discouragement of Visitation: In certain situations, visitation by minors or infants may be discouraged if the patient’s condition or treatment is deemed potentially emotionally distressing for the child.
John Muir Health Concord appreciates your cooperation and understanding in adhering to these visitor guidelines, which are designed to enhance the experience and well-being of all patients and visitors.
Diablo Cafe at John Muir Health Concord
For dining options within John Muir Health Concord, the Diablo Cafe offers convenient and varied meal services.
Diablo Cafe Hours:
- Breakfast: 7:00 AM to 10:00 AM, Daily
- Lunch: 11:15 AM to 2:00 PM, Daily
- Dinner: 5:00 PM to 6:45 PM, Weekdays (Monday – Friday)
Location: The Diablo Cafe is located on the first floor of the Concord Campus, conveniently situated next to the Gift Shop.
Gift Shop at John Muir Health Concord
The Gift Shop at John Muir Health Concord provides a selection of items for patients and visitors.
Gift Shop Hours:
- Monday to Friday: 9:30 AM to 1:30 PM (when volunteers are available)
- Saturday and Sunday: Closed
Gift Shop Phone: For inquiries, you can contact the Gift Shop directly at (925) 674-2161.
Alt: Exterior view of John Muir Health Concord Gift Shop entrance during daytime.
By being informed about these key aspects of visiting John Muir Health Concord, you can help ensure a positive and stress-free experience for yourself and your loved ones.
