John Keal Music Albany is your go-to destination for all musical needs, particularly instrument rentals. At johnchen.net, we understand that you might have questions about leasing, instrument care, and more. This guide answers the most frequently asked questions, providing clarity and ensuring a smooth musical journey, so you can discover new music.
1. How Does John Keal Music Albany’s Lease Program Work?
The lease program at John Keal Music Albany operates as a lease-to-own plan, offering a flexible way to acquire musical instruments. Each month, a lease payment is made, which accumulates equity that can be applied toward purchasing a new or used band instrument of the same type. This equity provides a financial advantage, allowing you to invest in your musical future while enjoying the present.
You can purchase a new or used band instrument at any time, with discounts available based on the equity you’ve built. Renters of violins, violas, cellos, and string basses will use their equity to purchase a brand new full-size instrument. Fractional size string instruments are not for sale. This ensures that as students grow and develop, they have access to high-quality, appropriately sized instruments. If, at any point, you decide that the instrument is no longer needed, you can return it. John Keal Music also includes a repair/loss service in the monthly lease rate, providing peace of mind and ensuring that the instrument remains in good condition throughout the lease period. For more detailed information, you can view the complete lease agreement terms on johnchen.net.
2. How and When Will I Receive My Leased Instrument from John Keal Music Albany?
After completing the lease application with John Keal Music Albany, the instrument will be delivered directly to your child’s school. This delivery is strategically timed to coincide with the start of music lessons in the fall, ensuring that your child has the instrument ready from day one. If lessons have already started, the instrument will be delivered on the next regularly scheduled service call to the school. This efficient delivery system minimizes disruption and ensures that students can participate in their music education without delay.
Alternatively, you can visit any of John Keal Music’s locations to complete the rental application in person. In most cases, you will be able to take the instrument with you that same day. This immediate availability is particularly convenient for those who need an instrument quickly or prefer a more hands-on approach to the rental process. By providing multiple options for obtaining the instrument, John Keal Music Albany ensures a seamless and accessible experience for all customers.
3. How Does John Keal Music Albany Clean and Sanitize Instruments?
John Keal Music Albany prioritizes the cleanliness and hygiene of all rental instruments through a rigorous cleaning process. Even before COVID-19, the company maintained high standards for cleaning and sanitizing instruments to the highest possible degree. This commitment to hygiene ensures the safety and well-being of all students and musicians who use their instruments.
The specific cleaning standards involve multiple steps, including thorough washing, disinfection, and sterilization of each instrument. These procedures are designed to eliminate bacteria, viruses, and other potential contaminants, ensuring that the instruments are safe to use. Detailed information about John Keal Music’s specific cleaning standards can be found on their website, providing transparency and reassurance to customers.
4. Can I Switch to a Different Instrument While Renting from John Keal Music Albany?
Yes, John Keal Music Albany allows you to switch to a different instrument while renting, providing flexibility for students exploring their musical interests. Up to 12 months of accumulated equity can be transferred if you decide to switch instruments. This policy ensures that your investment in the lease program is not lost if you choose to pursue a different musical path.
To arrange a switch, simply call John Keal Music Albany. Their staff will assist you in selecting a new instrument and transferring your equity. This service is designed to support students in finding the instrument that best suits their talents and preferences, fostering a more enjoyable and fulfilling musical experience. This flexibility is a key benefit of the John Keal Music Albany rental program, making it easier for students to explore various instruments without financial penalty.
5. Where Can I Mail Rental Payments to John Keal Music Albany?
Rental payments to John Keal Music Albany can be mailed to the following address:
John Keal Music Co., Inc.
819 Livingston Ave
Albany, NY 12206
This mailing address is a convenient option for those who prefer to pay by check or money order.
Alternatively, you can make payments with a credit or debit card by phone. The phone numbers for payment are:
- (518) 482-4405
- Toll-Free: (800) 544-6631
John Keal Music also offers the option to make payments and sign up for automatic payments on their website. This online payment system provides a secure and efficient way to manage your rental account, ensuring timely payments and avoiding late fees.
6. How Long Does the Lease Last with John Keal Music Albany?
The lease plan at John Keal Music Albany is designed to be very flexible, allowing you to rent for as long or as short a time period as you like. This flexibility accommodates the varying needs and timelines of different students and musicians. You can use your accumulated equity to purchase a new or used band instrument whenever you decide, providing a clear path to ownership.
For string rentals, you can purchase a brand new full-size stringed instrument with your accumulated equity whenever you decide. To find out your current equity balance and the pricing of instruments, you can call John Keal Music. Their knowledgeable staff will provide you with the information you need to make an informed decision about purchasing your instrument. This adaptable lease plan ensures that you have control over your musical journey, whether you choose to rent for a short period or invest in long-term ownership.
7. Can I Buy an Instrument Outright from John Keal Music Albany?
Yes, you can purchase an instrument directly from John Keal Music Albany without first going through the lease plan. All of their lease and new instruments are available for sale, providing an immediate ownership option for those who prefer it. For string instrument sales, they only sell brand new full-size instruments, ensuring high quality and proper sizing.
John Keal Music also carries intermediate and professional-level instruments for more advanced musicians. To get a quote and arrange a play test, you can call their Albany location at 518-482-4405 or their Clifton Park location at 518-371-4455. This option allows you to try out different instruments and find the one that best suits your playing style and musical aspirations. By offering both lease and purchase options, John Keal Music Albany caters to a wide range of customer preferences and needs.
8. How Do I Determine the Correct String Instrument Size for My Child at John Keal Music Albany?
Determining the correct string instrument size for your child is crucial for their comfort and playing ability. You can visit any of John Keal Music Albany’s locations to have your child professionally sized for a string instrument. Alternatively, you can have your child sized by their string teacher.
It is very important that string instruments are sized correctly, as the proper fit ensures proper posture and technique. Sizing is not based on age or grade but on the child’s arm length and their relation to the instrument while holding it correctly. To size at home, you can refer to John Keal Music’s size chart. This chart provides detailed measurements and guidelines to help you determine the appropriate instrument size for your child, ensuring a comfortable and effective learning experience.
9. Am I Required to Return My Leased Instrument During the Summer with John Keal Music Albany?
No, you are not required to return your leased instrument during the summer with John Keal Music Albany. The lease plan is a year-round program that does not end when school closes for the summer. This continuous lease ensures that students can continue practicing and improving their skills throughout the year without interruption.
If you choose to return the instrument, you will forfeit any accumulated equity, and your lease account will be closed. Therefore, it is often advantageous to keep the instrument over the summer to continue building equity and maintaining your child’s musical progress. This year-round program is a significant benefit of leasing with John Keal Music Albany, providing consistent access to musical instruments and supporting continuous learning.
10. What Should I Do if My Leased Instrument Needs Repair from John Keal Music Albany?
If your leased instrument needs repair, contact John Keal Music Albany to arrange for the instrument to be repaired or exchanged. Repair/Loss protection is included in the lease plan, so there are no additional charges for repairs covered under the agreement. This protection provides peace of mind, knowing that your instrument is covered against damage or malfunction.
Loaner instruments can be provided when available, ensuring that your child can continue practicing while their instrument is being repaired. However, it is important to note that past due accounts must be brought current in order for your repair/exchange to be covered. This policy ensures that all lease agreements are up-to-date and in good standing. By offering comprehensive repair services and loaner instruments, John Keal Music Albany supports uninterrupted musical education for all its customers.
11. What Should I Do If My Rental Instrument Is Lost or Stolen from John Keal Music Albany?
If your rental instrument is lost or stolen, you need to file a police report. Contact John Keal Music Albany’s main office at 518-482-4405 to notify them and obtain the serial number and value of the instrument. This information is necessary for completing the police report and initiating the insurance claim process.
The police report is a crucial document for verifying the loss or theft and is required by John Keal Music Albany to process the claim. Once the report is filed and the necessary information is provided to John Keal Music, they will guide you through the next steps in resolving the issue. This process ensures that you are not held liable for the full value of the lost or stolen instrument, thanks to the repair/loss protection included in the lease plan. By promptly reporting the incident and following the outlined procedure, you can minimize any potential financial burden and ensure a smooth resolution.
12. How Do I Return My Leased Instrument to John Keal Music Albany?
To return your leased instrument, you must call John Keal Music Albany to arrange for a school pickup and/or return. You can also fill out their convenient online return request form. John Keal Music will pick up the instrument the next time they are at the school, providing a hassle-free return option.
Alternatively, you can return the instrument to any of their convenient locations. Once the instrument is returned, your lease account will be closed. Please note that any past-due payments will still be owed on the account once the instrument is returned. By offering multiple return options, John Keal Music Albany makes the process as convenient as possible for their customers, ensuring a smooth and efficient end to the lease agreement.
13. Does John Keal Music Albany Offer Private Instrument Repairs?
Yes, John Keal Music Albany provides private instrument repairs. They have trained technicians who are members of NAPBIRT (National Association of Professional Band Instrument Repair Technicians) and stay up-to-date on the latest repair techniques and procedures. This ensures that your instrument is in the hands of skilled professionals who can provide high-quality repairs.
You can call John Keal Music to arrange for pickup from a school or visit one of their convenient locations for a free estimate. This service is available for all types of instruments, whether rented or owned. By offering expert repair services, John Keal Music Albany ensures that musicians have access to reliable and professional instrument maintenance, keeping their instruments in optimal playing condition.
14. Where Are John Keal Music Albany’s Locations?
John Keal Music Albany has multiple locations to serve you. They have their main office and store in Albany, as well as stores in Schenectady & Clifton Park. These locations provide convenient access to instrument rentals, sales, repairs, and other musical services.
Additionally, they have a satellite location in Pleasant Valley at D&M Music. This extended network of locations ensures that customers throughout the Capital District and beyond can easily access the services and products offered by John Keal Music Albany. Each location is staffed with knowledgeable and friendly professionals ready to assist with all your musical needs.
15. What Brands of Band Instruments Does John Keal Music Albany Carry?
John Keal Music Albany carries only name-brand, teacher-approved instruments, ensuring quality and reliability for students and musicians. Their inventory includes reputable brands such as Vito, Jupiter, Bach, Cannonball, Yamaha, Gemeinhardt, King, Eastman, Armstrong, Holton, Conn, and Selmer. These brands are known for their durability, playability, and sound quality, making them ideal for both beginners and experienced players.
For pricing on specific brands and models of instruments, it is best to contact their office directly. The staff at John Keal Music Albany can provide detailed information and assist you in selecting the instrument that best fits your needs and budget. By offering a wide range of trusted brands, John Keal Music Albany ensures that customers have access to the best instruments available on the market.
16. What Should I Do If My Child Is Left-Handed When Learning an Instrument at John Keal Music Albany?
All band and orchestra instruments are played the same way, regardless of whether the student is right or left-handed. There are no specific left-handed versions of these instruments, and students adapt to the standard configuration without difficulty. This means that left-handed students can learn and play any instrument without needing specialized equipment or instruction.
Teachers are experienced in working with students of all hand preferences and can provide guidance to ensure proper technique and comfortable playing. The focus is on developing good habits and skills that apply universally, rather than catering to specific hand dominance. By using standard instruments and teaching methods, John Keal Music Albany ensures that all students have equal opportunities to succeed in their musical endeavors.
Unlock Your Musical Potential with John Keal Music Albany
Navigating the world of music can be exciting and fulfilling with the right guidance and support. John Keal Music Albany provides comprehensive solutions for all your musical needs, from instrument rentals to repairs and sales. By understanding the answers to these frequently asked questions, you can confidently embark on your musical journey.
For more information and to explore the full range of services and products offered by John Keal Music Albany, visit johnchen.net. Discover exclusive content, connect with experienced professionals, and find the resources you need to achieve your musical goals. Contact John Keal Music Albany today and unlock your musical potential!
Address: 819 Livingston Ave Albany, NY 12206
Phone: +1 (518) 482-4405
Website: johnchen.net
FAQ: John Keal Music Albany Instrument Leases
1. What types of instruments can I lease from John Keal Music Albany?
John Keal Music Albany offers leases on a variety of band and orchestra instruments, including woodwinds, brass, strings, and percussion.
2. How does the equity system work for instruments leased from John Keal Music Albany?
Each month, a portion of your lease payment goes toward equity, which can be used to purchase the instrument you’re leasing or another instrument of equal value.
3. Can I apply my lease equity from John Keal Music Albany toward a different instrument?
Yes, you can apply your lease equity toward a different instrument, but it must be of the same type as the original instrument.
4. What happens if my John Keal Music Albany leased instrument is damaged?
John Keal Music Albany includes a repair/loss service in the monthly lease rate, covering most repairs. However, loss or theft requires a police report.
5. Is there a penalty for early return of a John Keal Music Albany leased instrument?
No, you can return the instrument at any time without penalty, but you will forfeit any accumulated equity.
6. Does John Keal Music Albany offer instrument delivery to schools?
Yes, John Keal Music Albany offers instrument delivery to your child’s school, timed to coordinate with the start of lessons.
7. Can I purchase the instrument I’m leasing from John Keal Music Albany at any time?
Yes, you can purchase the instrument you’re leasing at any time, and discounts are available based on your accumulated equity.
8. What if I need to switch to a different instrument size while leasing from John Keal Music Albany?
John Keal Music Albany allows you to switch to a different size or instrument, transferring up to 12 months of equity to the new lease.
9. Are there any hidden fees associated with John Keal Music Albany instrument leases?
No, John Keal Music Albany is transparent about all fees. The monthly lease rate includes repair/loss protection.
10. How can I contact John Keal Music Albany with additional questions about instrument leases?
You can contact John Keal Music Albany by phone, email, or by visiting one of their store locations. Contact information can be found on johnchen.net.
